Receptionist & Customer Support Coordinator

About the role

This is a key role within the business, ensuring every customer receives an outstanding experience from their first enquiry through to project completion. You will be the first point of contact for customers while supporting the wider team by managing enquiries, coordinating communication and maintaining accurate CRM records.

Key responsibilities

• Be the first point of contact for customers, providing a warm, welcoming and professional experience.
• Manage reception duties, including telephone calls, emails and customer enquiries.
• Maintain accurate, up-to-date and complete customer records in our CRM.
• Track enquiries through the CRM, ensuring opportunities are assigned, followed up and progressed efficiently.
• Coordinate enquiries between the sales, technical and installation teams.
• Make outbound calls to prospective customers, qualify enquiries and arrange appointments where appropriate.
• Follow up with customers and internal teams throughout the customer journey.
• Support appointment and diary scheduling where required.
• Assist with general administration and support the wider team.
• Identify opportunities to improve customer service, internal processes and CRM efficiency.

Skills and experience

• Previous experience in reception, administration, customer service or a similar customer-facing role.
• Experience using CRM software, or confidence learning new systems.
• Excellent communication and interpersonal skills.
• A professional and confident telephone manner.
• Strong organisational skills and attention to detail.
• The ability to manage multiple tasks and prioritise effectively.
• Good IT skills, including Microsoft Office.
• A proactive attitude and willingness to take ownership of tasks.
• The ability to work independently and collaborate with the wider team.

What we offer

• A supportive and friendly working environment.
• Ongoing training and professional development.
• A varied role with a direct impact on customer experience.
• Competitive salary based on experience.